Privacy Policy
Last Updated: 03/02/2025
At GenextPet, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (https://genextpet.com/) or make a purchase from us.
1. Information We Collect
When you visit our website or interact with us, we may collect the following types of data:1.1 Personal Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment gateways)
- Order history and purchase details
1.2 Non-Personal Information:
- Browser type, IP address, and device information
- Website usage data, including pages visited and time spent on the site
- Cookies and tracking technologies for analytics and user experience improvement
2. How We Use Your Information
We use the collected data for the following purposes:- Order Processing & Fulfillment – To process payments, ship products, and provide customer support.
- Personalized Experience – To improve our website, recommend products, and tailor content based on user behavior.
- Marketing & Promotions – To send updates, exclusive offers, and newsletters (only if you opt-in).
- Analytics & Website Optimization – To track user behavior and enhance our services.
- Security & Fraud Prevention – To detect fraudulent transactions and ensure account security.
3. How We Protect Your Data
We implement strict security measures to safeguard your personal information:- SSL Encryption – Secure Socket Layer (SSL) technology is used for encrypted transactions.
- Restricted Access – Only authorized personnel have access to sensitive data.
- Compliance with Data Protection Laws – We adhere to applicable privacy regulations to ensure your information is protected.
4. Sharing Your Information with Third Parties
We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties, including:- Payment Processors – To facilitate secure payments (e.g., Razorpay, PayPal).
- Shipping Providers – To fulfill your orders and enable delivery tracking.
- Analytics & Marketing Tools – To analyze website traffic and send promotional emails (Google Analytics, Meta Ads, etc.).
- Legal & Regulatory Compliance – If required by law, we may share data with authorities.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience.- Essential Cookies – Required for website functionality (e.g., adding items to cart).
- Analytics Cookies – Help us analyze website traffic and improve services.
- Marketing Cookies – Used to show relevant advertisements based on browsing behavior.
6. Your Rights & Data Control
You have the right to:- Access Your Data – Request a copy of the personal information we store.
- Correct or Update Information – Modify inaccuracies in your account details.
- Request Data Deletion – Ask us to remove your personal data (subject to legal limitations).
- Opt-Out of Marketing – Unsubscribe from promotional emails at any time.