Returns & Refund Policy
At GenextPet, we value your trust and strive to provide the best pet supplements for your furry companions. If you are not completely satisfied with your purchase due to an issue with the product, we are here to help.
1. Eligibility for Returns
We accept returns only under the following conditions:- Wrong Product Received – If you receive an incorrect product that is different from what you ordered.
- Damaged Product – If the product is damaged upon arrival due to transit issues.
Conditions for Return:
- The item must be unopened, unused, and in its original packaging to qualify for a return.
- A return request must be initiated within 7 days of delivery.
2. Return Process & Verification
To initiate a return, please follow these steps:- Contact Us: Email our support team at support@genextpet.com within 7 days of receiving the product.
- Provide Proof: Share clear images/videos of the wrong or damaged product, along with your order details.
- Verification & Approval: Once our team verifies the issue, we will approve the return request.
Important Notes:
- Returns will not be accepted for opened or used products due to safety and hygiene concerns.
- If your return is approved, we will arrange a reverse pickup (if applicable) or guide you on the return shipping process.
3. Refund Policy
Once your return is received and inspected, we will process your refund:- Refund Method: Refunds will be issued to the original payment method used during purchase.
- Processing Time: Refunds typically take 5-7 business days after return approval.
Refund Exceptions:
- Shipping charges are non-refundable.
- Refunds will not be issued for orders where the product is returned in a used or tampered condition.