Terms of Use

Last Updated: 03/02/2025 Welcome to GenextPet! These Terms & Conditions outline the rules and regulations for using our website (https://genextpet.com/). By accessing or making a purchase from our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Introduction & Agreement

By accessing this website or purchasing our products, you acknowledge and agree to these Terms & Conditions. GenextPet reserves the right to update or modify these terms at any time without prior notice. Continued use of the website implies acceptance of any modifications.

2. Eligibility & Account Registration

  • You must be at least 18 years old to make a purchase on our website.
  • By creating an account, you agree to provide accurate and up-to-date information.
  • You are responsible for maintaining the confidentiality of your login credentials.

3. Product Information & Availability

  • We strive to provide accurate product descriptions, pricing, and availability, but errors may occur.
  • GenextPet reserves the right to modify, discontinue, or limit the availability of any product without notice.
  • If a product is unavailable after an order is placed, we will notify you and issue a refund if applicable.

4. Order Processing & Payments

  • Orders are processed upon successful payment confirmation.
  • We accept [list payment methods: Credit/Debit Card, UPI, Net Banking, Wallets, etc.].
  • In case of payment failure or dispute, the order may be delayed or canceled.
  • All prices listed are inclusive/exclusive of applicable taxes (as per business policy).

5. Shipping & Delivery

  • Processing Time: Orders are processed within 6-7 business days.
  • Estimated Delivery: Shipping times vary by location within 10-15 business days.
  • Shipping Charges: Free shipping is available for orders above ₹999, otherwise, standard rates apply.
  • Delivery Issues: We are not responsible for delays caused by courier services, incorrect addresses, or natural calamities.
For more details, refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

  • Returns are only accepted for wrong or damaged products.
  • The item must be unopened and in original packaging to be eligible for a return.
  • Refunds will be issued only after verification of the returned product.
  • Non-returnable items: Opened supplements, perishable goods, and promotional items cannot be returned.
For complete details, check our Return & Refund Policy.

7. User Conduct & Restrictions

You agree to use the website for lawful purposes only. You may NOT:
  • Misuse, damage, or disrupt the website.
  • Use the website for fraudulent transactions.
  • Copy, reproduce, or resell our content without permission.
  • Post or transmit any offensive, illegal, or harmful content.
Violation of these terms may result in account suspension or legal action.

8. Intellectual Property Rights

  • All content on this website, including text, images, logos, and trademarks, is the property of GenextPet and is protected by copyright laws.
  • You may not copy, modify, distribute, or exploit any content without our written permission.

9. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., payment gateways, courier tracking). We do not control or take responsibility for their content, policies, or services. Using third-party services is at your own risk.

10. Limitation of Liability

  • GenextPet is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee specific health benefits from our supplements, as pet health depends on various factors.
  • While we strive for accuracy, technical errors, downtime, or security breaches may occur, and we are not liable for any resulting issues.

11. Indemnification Clause

By using this website, you agree to indemnify and hold GenextPet, its employees, and affiliates harmless from any claims, losses, liabilities, or legal disputes arising from:
  • Violation of these Terms & Conditions.
  • Misuse of our products or website.
  • Breach of applicable laws.

12. Modification of Terms

We reserve the right to update, modify, or discontinue any part of these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of these updates.

13. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Gujarat.
  • Any disputes shall be resolved through arbitration or the courts in Gujarat.

14. Contact Information

For any questions or concerns about these Terms & Conditions, reach out to us: 📧 Email: support@genextpet.com